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Legal Information

Disclaimer

This content is for educational and informational purposes only. It is not medical, psychological, therapeutic, or professional advice of any kind.

The diagnostic results provided are based on self-reported answers and general productivity research. They are not clinical diagnoses and should not be treated as such.

Individual results may vary. The suggestions provided are general principles that may or may not apply to your specific situation. Any actions you take based on this information are at your own discretion and risk.

If you are experiencing mental health concerns, please consult a licensed healthcare provider.

Billing & Refunds

Billing: Subscription fees are billed monthly or annually in advance. Protocol Pass is charged as a one-time payment at purchase. You may cancel subscriptions at any time to stop future charges; cancellation does not refund the current billing period.

Digital content & withdrawal: By purchasing a subscription or Protocol Pass, you consent to immediate access and acknowledge that the EU 14-day withdrawal right does not apply once access begins (Consumer Rights Directive, Art. 16(m)).

Refunds: Payments are non-refundable once access or a billing period has started, including one-time Protocol Pass purchases, except where EU or national law requires otherwise.

Privacy

Controller: Streakora. Contact details for data matters are available in the app.

We collect your email and quiz responses for account creation and to deliver results and purchased content in the app. We email your protocol to you after purchase to ensure lifelong access. Our payment provider sends transaction receipts to your email. Legal basis: contract performance and, where relevant, consent. Third-party providers handle authentication, storage, payments, email delivery, and analytics; some operate outside the EU under appropriate safeguards (e.g. standard contractual clauses).

Data is retained until you request deletion. Closing your account does not automatically delete your data. Account and payment data are necessary to provide the service.

You have the right to access, rectify, erase, restrict processing, portability, object, and, where consent applies, withdraw it. Most of these can be exercised in your account settings. You may lodge a complaint with the supervisory authority in your country of residence.

Cookies

We use cookies and similar technologies (e.g. localStorage). Essential cookies are required for the site and cannot be disabled. Functional, analytics, and marketing cookies may be used; the payment provider and other third parties may set cookies during checkout. Consent is obtained via the cookie banner.

Manage your cookie preferences at any time.

Contact

For support, questions, or general inquiries: support@streakora.com

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